Terms of service

Terms & Conditions

These terms and conditions apply to the use of this website and to the purchase of goods from North Home.

By accessing or purchasing from this website you agree to the following terms.

1. Company Information

This website is operated by:

INHEMSK Retail Ltd trading as North Home

Registered in England and Wales.

Registered Office:
91 Vesper Road
Leeds
LS5 3QY
United Kingdom

Company Registration Number: 17074678
VAT Number: GB

Contact Email: info@northhome.xyz

2. Use of This Website

By using this website you confirm that:

you are at least 18 years old, or
you are accessing the site under the supervision of a parent or guardian.

You agree to use this website lawfully and responsibly and not to engage in any activity that could disrupt or interfere with its operation.

3. Intellectual Property & Brand Ownership

The North Home brand, website design, domain names, codebase, visual identity, and related digital infrastructure are owned by INHEMSK Ltd and are used under licence by INHEMSK Retail Ltd trading as North Home.

All original content published on this website, including:

logos
branding
website design
graphics
written content
layout and digital assets

is protected by copyright and other intellectual property laws.

Product photography and imagery used on this website may be supplied by third-party brands, designers, manufacturers or suppliers. Copyright for such images remains with the original rights holder and is used by North Home (INHEMSK Retail Ltd) under licence or with permission.

No content from this website may be reproduced, copied, distributed, modified or used for commercial purposes without prior written permission from the relevant rights holder.

4. Product Information

We make every effort to display product colours, materials and details as accurately as possible.

However:

many products sold by North Home are handmade or produced in small batches
natural materials and reactive glazes may result in variation in colour, texture or finish
screen settings may affect how colours appear

These variations are considered part of the product's character and are not regarded as faults.

All product descriptions, prices and availability are subject to change without notice.

5. Ordering & Payment

Order Confirmation

After placing an order you will receive an email confirming receipt of your order.

This confirmation does not constitute acceptance of the order.

We reserve the right to accept or decline an order at our discretion, including in cases of pricing errors or product availability issues.

Payment

Full payment is required at the time of ordering.

We accept:

major credit and debit cards
PayPal
Klarna and other payment providers where available.

Available payment methods will be shown at checkout.

6. Shipping & Delivery

Shipping costs are calculated at checkout.

Estimated delivery timeframes are provided for guidance but are not guaranteed.

We are not responsible for delivery delays caused by factors outside our control including:

courier delays
customs processes
severe weather
logistical disruptions

For full delivery details please refer to our Delivery & Shipping page.

International Shipping

For international orders, customers are responsible for any applicable customs duties, import taxes or fees charged by their local authorities unless otherwise stated.

7. Returns & Refunds

Our returns policy forms part of these terms.

Standard Returns

Items may be returned within 15 days of receipt provided they are:

unused
in original packaging
with labels and tags intact
in resalable condition

Unless the item is faulty, return shipping costs are the responsibility of the customer.

Refunds

Refunds are processed to the original payment method within approximately 3 working days of receiving the returned item.

If returning the entire order we will refund:

the product price
the cheapest standard delivery charge originally paid

If returning part of an order, the original delivery charge is not refunded.

Free Delivery Orders

If an order originally qualified for free delivery, but a return reduces the order value below the free delivery threshold, the standard delivery fee may be deducted from the refund.

Delivery charges for items with fixed delivery fees (e.g. large furniture) are non-refundable.

Faulty or Damaged Goods

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery at:

info@northhome.xyz

Please include photographs of the item and packaging.

We will arrange a repair, replacement or refund where appropriate.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

8. Made-to-Order & Personalised Items

Made-to-order or personalised items are produced specifically for you.

For this reason they cannot be returned unless faulty.

If a fault occurs we reserve the right to repair or replace the item first before offering a refund.

Full details are available in our Made-to-Order Terms.

9. Commercial Use

Products sold by North Home are intended for private consumer use.

If items are used for commercial purposes including:

photoshoots
interior styling
promotional campaigns
influencer or social media content
brand collaborations

returns may be subject to a 25% restocking fee.

Additional deductions may be applied if items show signs of use beyond reasonable inspection.

If you require products for professional use, please contact us before purchase.

10. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.

11. Limitation of Liability

To the fullest extent permitted by law, INHEMSK Retail Ltd trading as North Home shall not be liable for any indirect or consequential damages arising from the use of this website or products purchased through it.

Our maximum liability shall not exceed the purchase price of the product.

Nothing in these terms excludes or limits liability where this would be unlawful.

12. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time.

Any updates will be published on this page and will apply from the date of publication.

14. Contact

If you have any questions about these terms, please contact: